Privacy Policy
Effective Date: 7th April 2026
Blokes Solve Debt ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at www.blokes-solve-debt.com.au or use our services.
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We collect the following personal information from you when you submit an enquiry through our contact form:
- Name
- Phone number
- Email address
- Company name (if applicable)
- Debt amount (self-reported)
- Whether you have received a Director Penalty Notice (DPN) (self-reported)
- Whether your tax lodgements are up to date (self-reported)
1.2 Website Usage Information
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address
- Browser type and version
- Pages viewed and time spent on our website
- Date and time of your visit
- Referring website or search terms
This information is collected for statistical purposes and to improve our website. It does not identify you personally.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you complete our contact form on the website
- Automatically through cookies and analytics tools when you browse our website
- From third parties such as service providers or professional advisers, only when necessary to provide you with our services
We will always endeavour to collect your personal information directly from you wherever possible.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide information about our debt solution services
- To assess your suitability for our services
- To provide professional services to you
- To manage and administer our services
- To communicate with you about our services
- To improve our website and services
- To comply with our legal and regulatory obligations
- To protect against fraud and maintain the security of our systems
We will not use your personal information for any other purpose without your consent, unless authorised or required by law.
4. Disclosure of Personal Information
We may disclose your personal information to the following third parties:
- Service providers who assist us in providing our services, such as IT service providers, website hosting providers, and payment processors
- Professional advisers including accountants, auditors, lawyers, and financial advisers
- Government agencies and regulatory bodies, including the Australian Taxation Office (ATO), where required by law
- Other parties with your consent or as otherwise permitted or required by law
We take reasonable steps to ensure that any third parties we disclose your information to are bound by confidentiality obligations and will only use your personal information for the purpose for which it was disclosed.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you interact with our website.
We may use the following types of cookies:
- Essential cookies – necessary for the website to function properly
- Analytics cookies – help us understand how visitors use our website
- Marketing cookies – used to deliver relevant advertisements
You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Security of Your Personal Information
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorised access, misuse, loss, or disclosure.
Our security measures include:
- Secure storage of electronic data on protected servers
- Access controls limiting who can view personal information
- Regular security assessments and updates
- Staff training on privacy and data protection
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
If you believe there has been unauthorised access to your personal information, please contact us immediately.
7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
When your personal information is no longer required, we will securely destroy or de-identify it in accordance with our data retention policies and applicable legal requirements.
8. Your Rights
8.1 Access to Your Personal Information
You have the right to request access to the personal information we hold about you. To request access, please contact us using the details provided at the end of this policy.
We will respond to your request within a reasonable timeframe, usually within 30 days. In some circumstances, we may need to refuse access in accordance with the Privacy Act, in which case we will provide you with written reasons.
8.2 Correction of Personal Information
If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. We will take reasonable steps to correct your information within 30 days.
8.3 Withdrawal of Consent
You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. However, withdrawing consent may limit our ability to provide you with our services.
8.4 Right to Remain Anonymous
Where practicable, you may deal with us anonymously or use a pseudonym. However, in most cases, we will need to collect your personal information to provide you with our debt solution services.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend that you read the privacy policies of any third-party websites you visit.
10. Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below. We will:
- Acknowledge your complaint within 7 business days
- Investigate your complaint thoroughly
- Respond to your complaint within 30 days with our decision and reasons
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Privacy Officer
Blokes Solve Debt
Email: hello@blokes-solve-debt.com.au
Website: www.blokes-solve-debt.com.au